Terms and conditions

It is very important that you read our terms and conditions - hereinafter referred to as the "Terms and Conditions" - carefully before using:

• the website www.HOA-notulist or www.triple.blue or app.triple.blue, referred to in this document as 'Application'. Your use of the website implies your agreement to these terms and conditions including attachments.

• the Tripleblue mobile application on Android or iOS, referred to in this document as "Mobile Application. Your use of the application implies your agreement to these terms and conditions including attachments.

• Tripleblue's digital assistant who makes the audio recording during the online meeting, referred to in this document as "Digital Assistant. Your use thereof implies your agreement to these terms and conditions including attachments.

• A link to an external software that is connected to the Tripleblue platform via an API link, referred to as "External Software" in this document. 

The above is collectively referred to as the 'Tripleblue platform'. In this document, when you use Tripleblue's services, you are referred to as 'Principal'. The Principal enters into a contract with Tripleblue B.V.

Our services

Tripleblue B.V. offers the Tripleblue platform with the goal of automating administrative processes such as taking minutes. The platform applies advanced artificial intelligence to generate accurate minutes. 

Tripleblue B.V. is responsible for selling the software. By signing a contract and/or agreement with Tripleblue B.V., or by using the Tripleblue platform, you agree to the terms and conditions described in this document. Tripleblue B.V. reserves the right to revise these terms and conditions from time to time. Users of the Tripleblue platform are advised to check the current terms of use, as the latest version is binding.

The use of the platform is strictly bound by the terms and restrictions set forth in this Agreement. The Tripleblue platform is intended to provide the following services (hereinafter referred to as "Services"):

• Upload audio/video files and agenda documents to our website for note-taking.

• Using the Mobile application to record audio or upload documents

• Invite a Digital Assistant to record an online meeting (e.g. Teams, Google Meets, Zoom)

• Automatically create minutes from audio/video files and other documents.

• Use of our online editor in the Application to easily edit the generated minutes.

• Various options for exporting and sharing minutes in the Application.

• Sending the minutes to External software (if a link is made)

• Providing various services related to making processes more efficient

Pilot

Tripleblue B.V. offers new customers a free pilot for working out minutes. When you first sign up to the Tripleblue platform, 1 free task will be provided and added to your account. Your account will also include a demo video explaining how to use the platform.

This free task can be used for automatic elaboration of your meeting minutes using an audio/video file and agenda. You do not need to enter any payment information to enjoy the free note-taking task. However, please note that once you have used the free note-taking task, the platform will ask for your payment details.

If the Client and Tripleblue B.V. agree by e-mail to share the files for the elaboration of the pilot outside the platform, using the free note-taking service without having created an account on the platform, the following conditions will apply. It is expected from the Client that all shared files have been obtained legally and that permission has been obtained from all parties involved. Tripleblue B.V. accepts no liability for any consequences arising from the sharing or use of these files.

Fees & Subscriptions

After the pilot, the Principal can choose from one of two available options:

• Starter: In the Starter Plan, you pay per car-minute you upload, at our standard rate. This plan includes the development of minutes, but does not include interfacing with External Software and the Digital Assistant. Minutes tasks in this plan are given lower priority compared to tasks under the Professional Plan.

• Professional: The Professional Plan includes an annual contract where you pay a fixed fee for a pre-agreed number of hours at a discounted rate which saves you money annually for drafting minutes. Additional hours are charged at the same reduced rate. This plan offers full integration with External software, access to the Digital Assistant, and priority in working out minutes tasks. The agreed number of hours in the Professional subscription is established as the ´minimum purchase´ for the duration of one calendar year. Unused hours cannot be carried over to the following year in your account. If you consume more hours during the calendar year than the number of hours agreed upon in your annual contract (Professional), you can continue to upload files. However, you will receive an additional invoice at the end of the month for the hours consumed in excess of the agreed upon hours. 

All rates for the use of the Tripleblue platform are adjusted annually in accordance with index figures to be published by the CBS.

Billing

At the moment the audio file processing starts, the number of audio minutes is billed. This moment is also known as the start date of the note-taking task. The Client is responsible for checking the correctness and suitability of the uploaded file before starting processing.

Cancellations and charges for incorrect files or digital links

If a job is cancelled because an incorrect audio file, calendar or other supporting document was uploaded, we reserve the right to charge for work already done, such as processing the job and quality control.

Corporate account 

Each user may only have one (1) active Tripleblue account. Tripleblue B.V. reserves the right to refuse the creation of duplicate accounts for the same user. In case of detection of duplicate accounts, we reserve the right to deactivate these duplicate accounts without notice.

After the pilot phase, a corporate account will be set up for the Client. The Client is fully responsible for managing access to the platform, including adding and removing users. If a user leaves the Client's company, it is the responsibility of the Client to notify Tripleblue B.V. in a timely manner so that the access of the user in question can be terminated. Tripleblue B.V. is not responsible for wrongfully granting access to employees who are no longer employed by the Client.

All persons added to the company account by the Client have access to all note-taking tasks within the platform. Tripleblue B.V. accepts no responsibility for any damage or consequences arising from data being viewed by persons who do not have permission to do so. The Client is responsible for timely and correct notification of changes regarding the addition or removal of users.

Delivery times

Tripleblue B.V. agrees to deliver files within one (1) to five (5) business days* after file upload. Business days are Monday, Tuesday, Wednesday, Thursday and Friday, excluding Dutch holidays. 

If the file is uploaded on the Tripleblue platform before 16:00 CET, Tripleblue B.V. considers it uploaded on that business day. If a file is uploaded after 16:00 CET on a given day, the next business day is considered the upload date (e.g. if a file is uploaded before 16:00 CET on Monday, the file is ready no later than 16:00 CET the following Monday).

Quality control and liability 

Tripleblue B.V. publishes the results in the Application in a format that is editable so that the Client has the opportunity to perform a final quality check before the results are finally published (possibly in External software). This enables the Client to identify and correct any errors, inaccuracies or imperfections before the results are shared or further used.

The Client acknowledges that the use of the Tripleblue Services depends in part on the information and data provided by the Client. Tripleblue B.V. is not liable for any damage or loss resulting from errors, inaccuracies, or incomplete information provided by the Client. The final responsibility for the final quality control of all data and results lies with the Client at all times. 

Tripleblue B.V. accepts no liability for any direct or indirect damage resulting from inaccuracies, untruths or imperfections in the information made available through the platform. The Client is responsible for verifying the accuracy of the information and taking appropriate action if inaccuracies are found. 

If Tripleblue B.V. is nevertheless held liable by the Client, Tripleblue B.V.'s total liability to the Client shall never exceed the amount paid by the Client for the services in the three (3) months preceding the incident that caused the liability.

Refund Policy

To ensure that our customers are familiar with our product and its quality, we offer a one-time free note-taking service for our minute-taking software. Therefore, we do not offer refunds based on the level of satisfaction with the quality of the final product. In case of a technical error, Tripleblue B.V. will make every effort to solve the problem or offer compensation.

In the case of a Starter plan, there is no minimum term. In the case of a Professional plan (annual contract), the minimum term of this subscription is twelve months. This means that if you cancel your subscription after six (6) months, you will still be billed for the full twelve (12) months. Therefore, Tripleblue B.V. cannot offer a refund for the remaining months if you cancel early or if you forgot to cancel your subscription in time.

To ensure quality, a manual quality control can be performed to correct any errors according to Tripleblue B.V.'s guidelines. In this case the quality of the minutes is checked by our internal quality controller before delivery to the customer. Read more about this in our privacy statement. 

If you believe the minutes do not meet the expected quality standards, you may contact us at support@triple.blue within five (5) business days of receipt. In that case, Tripleblue B.V. will conduct a review of the minutes within five (5) business days to improve the quality. In the exceptional case that the quality of the minutes still does not meet expectations, Tripleblue B.V., after consultation with the customer, will make a decision on possible refunds on a case-by-case basis.

Please note that high quality minutes can only be guaranteed for files with good/high audio quality, as this is an essential prerequisite for accuracy. For files with low audio quality, accuracy cannot be guaranteed. The assessment of audio quality lies with Tripleblue B.V..

Content on the website

All content on the Tripleblue platform is protected by copyright and other intellectual property rights. It is not allowed to copy or license any content on the Tripleblue platform without written permission from Tripleblue B.V..

Operations & customer service

Tripleblue B.V. strives to be fully operational 24 hours a day. If the website is unavailable for any reason, the company is not liable.

When registering for our services, customers must choose a password. Users are responsible for keeping their passwords confidential.

Tripleblue B.V.'s customer service can be reached during office hours (09:00 - 17:00 CET) on weekdays (Monday to Friday) by phone or email. Availability and corresponding times may vary on Dutch holidays. 

For our minutes service, Tripleblue B.V. usually delivers an editable version of the minutes via our platform within one (1) to a maximum of five (5) business days. In case of the following rare events, Tripleblue B.V. is not bound by the service agreement regarding the editing time:

• Scheduled maintenance.

• Events beyond reasonable control.

• When the quality of the audio, meeting structure or agenda is so poor that processing by the AI model is not possible.

Tripleblue B.V. has no obligation of result to its users. The quality of minutes is highly dependent on audio quality and the quality of the meeting structure. Background noise, agenda items not being kept as indicated on the agenda and, for example, people speaking at the same time, low quality microphones, low/bad recording quality, strong accents, can all reduce the quality of minutes. Users are responsible for testing the minutes during the trial note-taking task to get a good understanding of the expected results. Tripleblue B.V. never gives refunds due to disappointing quality. Audio quality is at Tripleblue B.V.'s sole discretion.

Privacy Policy

Because Tripleblue B.V. takes the privacy of its customers very seriously, several measures have been taken to ensure that it is maintained. 

For more information about how Tripleblue B.V. protects your personal information, please see our privacy policy here.

Your Content

Users may not upload files of the following nature:

• Files containing another person's personal information without their consent.

• Files containing information that encourages behavior that could be considered a criminal offense.

• Files uploaded by the user without the right to use those files (e.g. copyrighted material).

• Files that are technically harmful to us or the services of others.

Tripleblue B.V. reserves the right not to accept files or to refuse the elaboration of the minutes of any material submitted if it violates the above terms and conditions.

Fair Use Policy (FUP).

The Fair Use Policy (FUP) is designed to prevent improper or excessive use of the note-taking software by machines.

Tripleblue B.V. considers your use of our note-taking service to be excessive and/or unreasonable if it deviates significantly from expected usage patterns or potentially harms the operation of the service.

Tripleblue B.V. reserves the right to restrict, suspend or terminate your access to the Notification Service immediately and without notice if your excessive or unreasonable use continues, despite our request to stop or modify such use.

Use of Client's logo and other signs

Tripleblue B.V. is granted the right to use the Client's trademarks, trade names and logos (collectively referred to as "Signs"). This right is non-transferable, worldwide and non-exclusive, and applies only to the performance of the services under the Services Agreements. This right of use remains valid as long as the Service Agreements are in force. When using the Signs, Tripleblue B.V. must comply with the Client's instructions.

As long as the contractual relationship between Tripleblue B.V. and the Client lasts, Tripleblue B.V. may use the Client as a reference (for example on the website or in advertising materials) and use the Characters for that purpose. Materials that have already been printed do not have to be destroyed after the termination of the contractual relationship.

If a third party takes legal action against Tripleblue B.V. because of the use of the Signs, the Client shall fully indemnify Tripleblue B.V. against all claims, including the costs of court proceedings and reasonable legal counsel.

Tripleblue B.V. will remove any Sign from its website and marketing materials within seven business days of a written request from the Client.