Terms and conditions

It is very important that you read our terms and conditions - hereinafter referred to as the "Terms and Conditions" - carefully before using:

• the website www.vve-notulist or www.triple.blue or app.triple.blue, referred to in this document as the “Application.” Your use of the website implies your agreement with these Terms, including any annexes. The Tripleblue mobile application on Android or iOS, referred to in this document as the “Mobile Application.” Your use of the application implies your agreement with these Terms, including any annexes.

• the Tripleblue digital assistant that records audio during an online meeting, referred to in this document as the “Digital Assistant.” Your use of this implies your agreement with these Terms, including any annexes.

• any integration with external software connected to the Tripleblue platform via an API (“External Software”); 

The foregoing are collectively referred to as the “Tripleblue Platform.” In this document, you, when using Tripleblue’s services, are referred to as the “Client.” The Client enters into a contract with Tripleblue B.V.

Our services

Tripleblue B.V. offers the Tripleblue Platform with the aim of automating administrative processes such as minute-taking. The platform applies advanced artificial intelligence to generate accurate minutes. 

Tripleblue B.V. is responsible for selling the software. By signing a contract and/or agreement with Tripleblue B.V., or by using the Tripleblue Platform, you agree to the terms described in this document. Tripleblue B.V. reserves the right to revise these Terms from time to time. Users of the Tripleblue Platform are advised to check the current Terms of Use, as the latest version is binding.

The use of the platform is strictly bound by the terms and restrictions set forth in this Agreement. The Tripleblue platform is intended to provide the following services (hereinafter referred to as "Services"):

• Uploading audio/video files and agenda documents to our website for minute-taking.

• Using the Mobile Application to record audio or upload documents.

• Inviting a Digital Assistant to record an online meeting (e.g., Teams, Google Meet, Zoom).

• Using our online editor in the Application to easily edit the generated minutes.

• Use of our online editor in the Application to easily edit the generated minutes.

• Various options for exporting and sharing the minutes in the Application.

• Sending the minutes to External Software (if an integration has been made).

• Providing various services related to making processes more efficient.

Pilot

Tripleblue B.V. offers new customers a free pilot for producing minutes. When you register for the first time on the Tripleblue Platform, one (1) free task is made available and added to your account. Your account also contains a demo video explaining how to use the platform.

This free task can be used for automatic production of minutes of your meeting based on an audio/video file and agenda. You do not need to enter payment details to use the free minutes task. Please note, however, that once you have used the free minutes task, the platform will ask for your payment details.

If the Client and Tripleblue B.V. agree via email to share the files for the pilot outside the platform, using the free minutes task without an account having been created on the platform, then the following terms apply. 

Permission to upload files  

The Client is expected to ensure that all shared files have been obtained legally and that permission has been obtained from all parties involved. Tripleblue B.V. accepts no liability for any consequences arising from the sharing or use of these files.

Users may not upload files of the following nature:

Files containing personal information about another person without their consent. When you upload files containing personal data of persons other than yourself, you must ensure those persons have given prior consent—for example, for recording the meeting audio for the purpose of preparing minutes. 

Tripleblue B.V. accepts no liability for any consequences arising from sharing or using files that fall under any of the above categories.

Fees & Subscriptions

After the pilot, the Client can choose from two available options:

• Starter: In the Starter Plan you pay per automated minute you upload, at our standard rate. This plan includes the production of minutes but excludes integration with External Software and the Digital Assistant. Minutes tasks under this plan receive lower priority than tasks under the Professional Plan.

• Professional: The Professional Plan is an annual contract in which you pay a fixed fee for an agreed number of hours at a reduced rate, saving you money annually on the production of minutes. Additional hours are charged at the same reduced rate. This plan offers full integration with External Software, access to the Digital Assistant, and priority processing of minutes tasks. The agreed number of hours in the Professional subscription is recorded as the “minimum purchase” for the term of one calendar year. Unused hours cannot be carried over to the next year in your account. If during the calendar year you consume more hours than agreed in your annual contract (Professional), you may continue to upload files; however, you will receive an additional invoice at the end of the month for the hours consumed beyond the agreed hours. 

All rates for use of the Tripleblue Platform are adjusted annually in line with the index figures published by CBS (Statistics Netherlands).

Invoicing

At the moment processing of the audio file starts, the number of audio minutes is charged. This moment is also known as the start date of the minutes task. The Client is responsible for checking the correctness and suitability of the uploaded file before starting processing.

Cancellations and charges for incorrect files or digital links

If an assignment is canceled because an incorrect audio file, agenda, or other supporting document has been uploaded, we reserve the right to charge for work already performed, such as task processing and quality control.

Corporate account 

Each user may have only one (1) active Tripleblue account. Tripleblue B.V. reserves the right to refuse the creation of duplicate accounts for the same user. In the event duplicate accounts are detected, we reserve the right to deactivate those duplicate accounts without notice.

After the pilot phase, a company account is set up for the Client. The Client is fully responsible for managing access to the platform, including adding and removing users. If a user leaves the Client’s company, it is the Client’s responsibility to notify Tripleblue B.V. in a timely manner so that the user’s access can be terminated. Tripleblue B.V. is not responsible for mistakenly granting access to employees who are no longer employed by the Client.

All persons added by the Client to the company account have access to all minutes tasks within the platform. Tripleblue B.V. accepts no responsibility for any damage or consequences arising from data being viewed by persons who do not have permission to do so. The Client is responsible for timely and correct notification of changes regarding the addition or removal of users.

Delivery times

Tripleblue B.V. agrees to deliver the files within one (1) to five (5) business days* after uploading the file. Business days are Monday, Tuesday, Wednesday, Thursday, and Friday, excluding Dutch public holidays. 

If the file is uploaded to the Tripleblue Platform before 16:00 CET, Tripleblue B.V. considers it uploaded on that business day. If a file is uploaded after 16:00 CET on a given day, the next business day is considered the upload date (e.g., if a file is uploaded on Monday before 16:00 CET, the file will be ready no later than the following Monday at 16:00 CET).

Quality control and liability

Tripleblue B.V. publishes the results in the Application in an editable format so that the Client has the opportunity to perform a final quality check before the results are definitively published (possibly in External Software). This enables the Client to identify and correct any errors, inaccuracies, or imperfections before the results are shared or further used.

The Client acknowledges that the use of Tripleblue’s services partly depends on the information and data provided by the Client. Tripleblue B.V. is not liable for any damage or loss resulting from errors, inaccuracies, or incomplete information provided by the Client. Final responsibility for the last quality check of all data and results rests at all times with the Client. 

Tripleblue B.V. accepts no liability for any direct or indirect damage arising from inaccuracies, falsehoods, or imperfections in the data made available through the platform. The Client is responsible for verifying the accuracy of the information and taking appropriate measures if inaccuracies are found. 

If Tripleblue B.V. is nevertheless held liable by the Client, Tripleblue B.V.’s total liability to the Client will never exceed the amount the Client has paid for the services in the three (3) months preceding the incident that caused the liability.

Refund Policy

To ensure that our customers are familiar with our product and its quality, we offer a one-time free minutes task for our software that produces minutes. We therefore do not offer refunds based on satisfaction with the quality of the final product. In the event of a technical error, Tripleblue B.V. will do everything possible to resolve the issue or offer compensation.

For the Starter plan there is no minimum term. For the Professional plan (annual contract), the minimum term is twelve months. This means that if you cancel your subscription after six (6) months, you will still be billed for the full twelve (12) months. Tripleblue B.V. therefore cannot offer a refund for the remaining months if you terminate early or forget to cancel your subscription in time.

To ensure quality, a manual quality check may be performed to correct any errors in accordance with Tripleblue B.V.’s guidelines. In that case, the quality of the minutes is checked by our internal quality controller before being delivered to the customer. Read more about this in our Privacy Policy. 

If you believe the minutes do not meet the expected quality standards, you may contact us at support@triple.blue within five (5) business days of receipt. In that case, Tripleblue B.V. will conduct a review of the minutes within five (5) business days to improve the quality. In the exceptional case that the quality of the minutes still does not meet expectations, Tripleblue B.V., after consultation with the customer, will make a decision on possible refunds on a case-by-case basis.

Please note that high quality minutes can only be guaranteed for files with good/high audio quality, as this is an essential condition for accuracy. For files with low audio quality, accuracy cannot be guaranteed. The assessment of audio quality lies with Tripleblue B.V.

Content on the website

All content on the Tripleblue Platform is protected by copyrights and other intellectual property rights. It is not permitted to copy or license any content from the Tripleblue Platform without the written permission of Tripleblue B.V.

Operations & customer service

Tripleblue B.V. strives to be fully operational 24 hours a day. If the website is unavailable for any reason, the company is not liable.

When registering for our services, customers must choose a password. Users are responsible for keeping their passwords confidential.

Tripleblue B.V.’s customer service is available during office hours (09:00 – 17:00 CET) on business days (Monday to Friday) by phone or email. Availability and corresponding times may differ on Dutch public holidays. 

For our minute-taking service, Tripleblue B.V. usually provides an editable version of the minutes via our platform within one (1) to a maximum of five (5) business days. In the event of the following rare occurrences, Tripleblue B.V. is not bound by the service agreement regarding editing time:

• Scheduled maintenance.

• Events beyond reasonable control.

• When the quality of the audio, meeting structure or agenda is so poor that processing by the AI model is not possible.

Tripleblue B.V. has no obligation of result toward its users. The quality of minutes strongly depends on audio quality and the quality of the meeting structure. Background noise, agenda items not being followed as indicated on the agenda, people speaking simultaneously, low-quality microphones, low/poor recording quality, strong accents—all can reduce the quality of the minutes. Users are themselves responsible for testing the minutes during the trial minutes task to gain a good understanding of expected results. Tripleblue B.V. never provides refunds due to disappointing quality. Audio quality is assessed at the sole discretion of Tripleblue B.V.

Privacy Policy

Because Tripleblue B.V. takes the privacy of its customers very seriously, various measures have been taken to ensure it is safeguarded. 

For more information on how Tripleblue B.V. protects your personal data, please consult our Privacy Policy here.

Your Content

Users may not upload files of the following nature:

• Files containing another person's personal information without their consent.

• Files containing information that encourages behavior that could be considered a criminal offense.

• Files uploaded by the user without the right to use those files (e.g. copyrighted material).

• Files that are technically harmful to us or the services of others.

Tripleblue B.V. reserves the right not to accept files or to refuse the elaboration of the minutes of any material submitted if it violates the above terms and conditions.

Fair Use Policy (FUP).

The Fair Use Policy (FUP) is designed to prevent improper or excessive use of the note-taking software by machines.

Tripleblue B.V. considers your use of our note-taking service to be excessive and/or unreasonable if it deviates significantly from expected usage patterns or potentially harms the operation of the service.

Tripleblue B.V. reserves the right to restrict, suspend or terminate your access to the Notification Service immediately and without notice if your excessive or unreasonable use continues, despite our request to stop or modify such use.

Use of Client's logo and other signs

Tripleblue B.V. receives the right to use the Client’s brands, trade names, and logos (collectively, the “Marks”). This right is non-transferable, worldwide, and non-exclusive, and applies only for performing the services under the Service Agreements. This right of use remains valid as long as the Service Agreements are in force. When using the Marks, Tripleblue B.V. must comply with the Client’s instructions.

As long as the contractual relationship between Tripleblue B.V. and the Client continues, Tripleblue B.V. may use the Client as a reference (for example on the website or in marketing materials) and use the Marks for that purpose. Materials already printed do not need to be destroyed after termination of the contractual relationship.

If a third party takes legal action against Tripleblue B.V. due to the use of the Marks, the Client will fully indemnify Tripleblue B.V. from all claims, including the costs of legal proceedings and reasonable legal assistance.

Tripleblue B.V. will remove any Mark from its website and marketing materials within seven business days after a written request from the Client.