Terms and conditions

It is very important that you read our terms and conditions - hereinafter referred to as the "Terms and Conditions" - carefully before using:

• the website www.triple.blue or agent.triple.blue. 

• the "AI Agents" product available through agent.triple.blue

• An integration between an external software provider (e.g. Google Workspace / Microsoft 365)

The above is collectively referred to as "Tripleblue AI Agents. Your use of Tripleblue AI Agent implies your agreement to these terms and conditions including attachments. In this document, when you use the services of Tripleblue B.V., you are referred to as 'Client'. By using Tripleblue AI Agent, the Client automatically enters into an agreement with Tripleblue B.V.

Our services

Tripleblue B.V., through Tripleblue AI Agents, offers a dynamic software solution to support administrative activities and daily workflows within property management, including Associations of Owners (CoEs). Tripleblue AI Agents automates routine tasks using web technology and artificial intelligence (AI), and enables users to work more efficiently. Tripleblue B.V. is responsible for providing Tripleblue AI Agents. By signing a contract or agreeing via online registration (via agents.triple.blue) or activation of your account or using Tripleblue AI Agents you agree to these terms and conditions. Tripleblue B.V. reserves the right to revise these terms and conditions periodically; the most recent version is binding and users are advised to consult it regularly. Use of Tripleblue AI Agents is strictly bound by the terms and restrictions contained herein. Tripleblue AI Agents is intended to provide the following services (hereinafter referred to as "Services"), but not limited to:

• Answering questions based on own documents 

• Automating correspondence and workflows

• Documents upload and processing 

• Optical Character Recognition (OCR) text recognition 

• Instant assistance via chat

• Integration with Google Workspace / Microsoft 365 (optional).

Pilot / Trial Period

If desired, Tripleblue B.V. can offer new clients the opportunity to try out Tripleblue AI Agents free of charge, for example in the form of a one-time trial or demo account. This trial is intended to familiarize the Client with the service and the quality of the results generated. At the end of the trial period, continued use of the service will require registration of payment details and the Client will switch to a paid subscription under these terms and conditions.

If the Client and Tripleblue B.V. agree to share files outside of Tripleblue AI Agents as part of a pilot (for example, by delivering documents by e-mail for a pilot processing, without creating an account), the following additional terms and conditions will apply:

•  The Client warrants that all shared files have been legally obtained and permission has been obtained from all parties involved.

• Tripleblue B.V. accepts no liability for any consequences resulting from sharing or using these files outside of Tripleblue AI Agents.

Fees & Subscriptions

The Tripleblue AI Agents subscription is based on the number of users and the chosen payment frequency (e.g. monthly, quarterly or annual payment). An overview of the available subscription types, functionalities, included usage and associated rates is displayed at the time of registration through the online registration (via agents.triple.blue).

The Tripleblue AI Agents subscription includes a set included usage per month for each user. This means that a monthly credit balance per user is included (e.g. but not excluded to a maximum number of VvE actions per month, where "credits" can be used for, but not excluded to, asking questions to the AI, generating documents or emails and other automated workflows). Depending on the complexity of the action, Tripleblue B.V. may charge multiple credits. If the monthly credit balance is exceeded, Tripleblue B.V. reserves the right to charge additional usage fees for the credits at the then current rate. 

In addition, there is a limit per user on the number of documents that can be stored within Tripleblue AI Agents per month. If this limit is exceeded, an additional usage fee may be charged per additional document stored.

There is also a maximum number of VvEs that may be activated per user within Tripleblue AI Agents. Exceeding this number is only allowed after prior approval from Tripleblue B.V., and may also be charged as additional usage fees.

The above additional usage fees are usually billed monthly in arrears.

At the discretion of the Client, additional functionalities ("add-ons") can be activated that are not part of the standard scope of the Tripleblue AI Agents subscription. For these add-ons, such as with Google Workspace / Microsoft 365, an additional monthly fee may be charged per user per month. Future extensions, such as external links to other software packages or data sources, can also be made available as separate add-ons. These extensions may also be subject to an additional fee. In such cases Tripleblue will clearly inform in advance about the nature of the functionality and the associated costs. The Client retains at all times the right not to use these extra functionalities / add-ons. Not activating an add-on does not affect the regular use of Tripleblue AI Agents within the limits of the concluded subscription.

Billing and payment

The cost of the subscription is charged in advance at the beginning of each agreed payment period (for example, per month, quarter or year, depending on the chosen payment frequency). The invoice for the subscription period must be paid by the Client within fourteen (14) days from the invoice date. Any additional usage of the service (e.g., credits in excess of the included monthly credit) will be billed in arrears, usually at the beginning of the next month. This subsequent billing will state the additional usage fees charged for the previous period.

If the Customer does not, not timely or not fully comply with its payment obligations, Tripleblue B.V. shall be entitled to charge statutory commercial interest - in addition to the outstanding amount - from the due date of the invoice. If collection measures by Tripleblue B.V. are necessary, Customer shall also be obliged to reimburse all judicial and extrajudicial collection costs involved in collecting the claim. In the absence of (timely) payment Tripleblue B.V. reserves the right to suspend access to the Tripleblue AI Agents service or to (partially) terminate the Agreement, without prejudice to Tripleblue's right to compensation for all damages and costs incurred.

Indexation and rate changes

Tripleblue B.V. reserves the right to adjust the rates of the Tripleblue AI Agents service. As a rule, rates may be indexed annually on January 1, based on a relevant index (for example, the collective wage index for the "Other Services" sector published by CBS). In addition, rates may be changed during the year based on business and commercial considerations. Rate changes will be communicated to the Client at least 30 days prior to the effective date of the new rates (e.g. via email or via a notice within Tripleblue AI Agents).

If the Client does not agree with an announced rate change, he has the right to terminate the agreement by the end of the current contract period. In this case, the Client must object in writing before the effective date of the rate change. Until the end of the contract period, the original rate setting shall continue to apply.

Duration and termination

The agreement for the Tripleblue AI Agents subscription is entered into for an initial term equal to the chosen payment frequency, starting from the date of signing the agreement or the date of activation of the first user (the earliest of these two applies as the start date). At the end of the initial term, the agreement is automatically renewed each time for the same period as the chosen payment frequency (for example, monthly, quarterly or annually).

Termination by the Client is possible by the end of the current contract term, subject to a notice period of at least two (2) months for an annual payment frequency, one (1) month for a quarterly frequency, or at least fifteen (15) days for a monthly frequency. This means that the Client must give written notice no later than the end of the notice period to avoid automatic renewal. Interim termination during a current term is not permitted.

Termination must be in writing (preferably by registered letter or e-mail) by the Client's authorized representative.

Tripleblue B.V. reserves the right to terminate the Agreement with immediate effect (in whole or in part) or to suspend the service if the Client materially fails to fulfill its obligations under this Agreement - for example, in case of serious violation of the terms of use, unlawful use of the service, repeated non-payment after demand for payment, or bankruptcy or suspension of payment of the Client. In such cases, Tripleblue B.V. shall not be liable for any damages resulting from the termination and any outstanding payment obligations of the Client shall remain unaffected.

Business use

Tripleblue AI Agents is intended exclusively for use by business customers (B2B). By using the service, the Client declares that he/she is acting in the exercise of a profession or business and therefore not as a consumer. Use of this service by consumers (individuals) is outside the scope of this agreement and is not permitted.

Corporate account and user management

If the Client proceeds to purchase the service after the pilot phase, if any, a corporate account will be set up for him within Tripleblue AI Agents. The Client is responsible for managing this account and the users associated with it. 

Multiple natural persons are not allowed to use the same user account. Each user account is personal and may only be used by the person in whose name the account is registered. Tripleblue B.V. reserves the right, upon discovery of shared use, to temporarily or permanently block access to the account in question, and/or charge additional fees in accordance with the applicable rate per user.

Evidence of shared use may include - but not be limited to:

• Multiple simultaneous active sessions from different devices or IP addresses;

• Login activity from geographically dispersed locations within a time frame that cannot reasonably represent a physical travel pattern;

• Behavioral patterns indicative of multi-person use (such as different interaction styles or rapidly changing input languages).

Tripleblue B.V. reserves the right to request additional verification steps or temporarily deny users access if shared use is suspected until the use is clarified.

The Client is responsible for the timely addition of authorized users and the removal or deactivation of users who should no longer have access (for example, when an employee leaves the company or no longer requires this service). Tripleblue B.V. is not responsible or liable for any consequences of (former) employees or unauthorized persons retaining access to the Tripleblue AI Agents due to the Client's failure to remove or deactivate their account in a timely manner.

All users added to the company account by the Client will in principle have access to the functionalities and (to the extent applicable) the shared data within Tripleblue AI Agents of the Client. Tripleblue B.V. accepts no responsibility for damages or data leaks arising from the fact that information within the corporate account is visible to other authorized users. It is therefore very important that the Client carefully manages access internally and allows only authorized persons to access the company account.

When registering for our services, customers must choose a password. Users are responsible for keeping their passwords confidential. It is not allowed to share login information, including username and password, with other natural persons, regardless of whether they are employed within the same organization.

Control and liability

Tripleblue B.V. makes the results and outputs generated by Tripleblue AI Agents available through the application in a way that can be reviewed and, if desired, modified by the Client. The Client thus has the opportunity to perform a final review before results are finally used or distributed. It is the Principal's responsibility to evaluate responses, documents or actions proposed by Tripleblue AI Agents for accuracy and suitability for the intended purpose before implementing or further communicating them.

The Client acknowledges that the successful operation of Tripleblue AI Agents depends in part on the information and data provided by the Client. Tripleblue B.V. is not liable for any damage or loss resulting from errors, inaccuracies or incomplete information provided by the Client as input to the system. The final responsibility for the accuracy and completeness of all data and results generated by Tripleblue AI Agents lies at all times with the Client.

In addition, the Client acknowledges that the output generated by Tripleblue AI Agents is based in part on generative AI models. Such models may contain errors or provide incomplete or incorrect information. Tripleblue B.V. makes no warranty regarding the accuracy, completeness or usefulness of the responses, summaries, texts or other output generated by Tripleblue AI Agents. Use of Tripleblue AI Agents and reliance on the generated output is entirely at the Client's own risk. The Client will conduct its own verification and further content review where necessary.

If the Client uses integrations that allow Tripleblue AI Agents to perform actions within external systems or platforms (such as, but not limited to, Google Workspace / Microsoft 365) on behalf of the Client, the Client acknowledges that these actions take place under its own responsibility and at its own risk. Tripleblue B.V., in that case, only provides the technical capability to perform such actions via automated links, based on the settings configured and data supplied by the Client.

Under no circumstances can Tripleblue B.V. be held liable for the content, consequences or results of actions performed through such integrations by Tripleblue AI Agents on behalf of the Client. This includes (but is not limited to) sending emails, modifying or deleting data, communicating with third parties or performing actions in linked software. The Client remains fully responsible for controlling, approving and where necessary limiting the scope of these automated actions.

Tripleblue B.V. makes every effort to provide its services to the best of its ability and with care, but does not guarantee the achievement of any particular result. Tripleblue B.V.'s obligations under this Agreement qualify as obligations of effort, not obligations of result. The Client acknowledges that the use of Tripleblue AI Agents does not automatically result in correct or usable outcomes for any specific purpose, and that the end result is dependent in part on factors beyond Tripleblue B.V.'s control, including the data, settings, context and interpretation provided by the Client.

Tripleblue B.V. shall be liable to the Client only for direct damage that is the direct result of an attributable failure of Tripleblue B.V. to perform its obligations under this Agreement. The total liability of Tripleblue B.V. shall in all cases be limited to a maximum of the amount paid by Customer to Tripleblue B.V. for the service in the three (3) months preceding the incident causing damage. Tripleblue B.V. shall not be liable for any indirect damage, consequential damage, loss of profit, missed savings, loss of (business) data or damage due to business stagnation or missed opportunities of the Client, regardless of the cause.

The Client shall fully indemnify Tripleblue B.V. against all claims of third parties arising from the use of Tripleblue AI Agents by the Client in violation of this Agreement or from the data entered or provided by the Client. This includes - but is not limited to - claims due to infringement of intellectual property rights or privacy rights of third parties by the content or data provided by the Client, as well as claims arising from unlawful or improper use of the service by the Client. All reasonable costs (including court costs and costs of legal assistance) incurred by Tripleblue B.V. as a result of such claims shall be borne by Principal.

Refund Policy

Tripleblue B.V. believes it is important that new users have the opportunity to get acquainted with Tripleblue AI Agents and the quality of the results. For this reason, a no-obligation pilot or trial use may be offered prior to a paid subscription. Therefore, Tripleblue B.V. in principle does not offer refunds based solely on dissatisfaction with or disappointing results of the service after the Client has entered into a paid subscription. The Client is expected to properly orient itself in advance (possibly through a demo or pilot) to the functionality of Tripleblue AI Agents.

In the event of a technical malfunction or error in the software, Tripleblue B.V. shall make every effort to remedy the problem and - if applicable - offer reasonable compensation (e.g. in the form of a restored service performance or compensation/credit for the undelivered service). The Customer shall report such failure without delay as soon as it is detected so that Tripleblue B.V. can take appropriate action.

For subscriptions with a minimum contract duration equal to the chosen payment frequency (such as a monthly, quarterly or annual subscription), there will be no full or partial refund of amounts paid in advance, nor discharge of payment obligations for the remaining term, in the event of early termination by the Client. This means, for example, that if the Client wishes to terminate a quarterly subscription after one (1) month, he will nevertheless be billed for the full three (3) months; no refund will be given for the unused period.

Nor is a refund possible if the Client fails to terminate the subscription in a timely manner in accordance with the termination procedure set forth in these terms and conditions. In that case, the Client remains bound by the renewal and corresponding payment obligation for the new subscription period.

Privacy policy and data processing

Because Tripleblue B.V. takes the privacy of its customers very seriously, various organizational and technical measures have been taken to protect personal data. Personal data is processed by Tripleblue B.V. in accordance with the applicable privacy legislation and the Privacy Policy of Tripleblue B.V. Further details on how we handle personal data, what data we collect and for what purpose, can be found in our Privacy Statement (consult the privacy statement on our website).

Your content (user material)

Users may not upload files of the following nature:

• Files containing information that encourages behavior that could be considered a criminal offense.

• Files uploaded by the user without the right to use those files (e.g. copyrighted material).

• Files that are technically harmful to us or the services of others.

Tripleblue B.V. reserves the right to refuse, remove or not further process uploaded files and data if, in the opinion of Tripleblue B.V., they violate the above terms and conditions or are otherwise unlawful. Please note that the Client remains responsible for the content of the documents and data it uploads. Tripleblue B.V. does not actively monitor all uploads, but will adequately intervene in case of clear violation of the above rules.

Acceptable use of the service

The Client and its users shall use Tripleblue AI Agents only within the scope of what is agreed upon and reasonable. It is expressly not permitted to:

• Reverse engineering: decompile, hack, rebuild or reverse engineer the Tripleblue AI Agents software or underlying technology.
  
  
  

• Unlawful Use: To use the Service for purposes that are unlawful, criminal, or otherwise in violation of applicable laws and regulations.
  
  
  

• Misuse of accounts: Share accounts, login credentials or access rights with or transfer them to third parties without Tripleblue B.V.'s prior written consent. Nor may unauthorized third parties gain access to Tripleblue AI Agents through Client's accounts.
  
  
  

• Harm the Service: Using the Service in a manner that could compromise the integrity, performance or security of Tripleblue AI Agents or the underlying infrastructure. This includes performing actions that undermine the stability of Tripleblue AI Agents, invoking functionality in an automated or excessive manner (other than within normally permitted use, or as governed by the Fair Use Policy), or otherwise disrupting service to other users or the systems of Tripleblue B.V. or third parties.

Tripleblue B.V. reserves the right - if the Client or its users violate the above rules - to immediately and possibly permanently restrict, suspend or discontinue access to Tripleblue AI Agents. In such cases Tripleblue B.V. will inform the Client, stating the violation found. Restoration or reconnection will only take place if the Client has taken adequate measures to prevent further violations, this at the discretion of Tripleblue B.V.. Serious violations of the Terms of Use may be cause for immediate termination of the Agreement (see Duration and Termination).

Fair Use Policy

Tripleblue B.V. uses a Fair Use Policy (FUP) to prevent the Tripleblue AI Agents service from being used improperly, excessively or by automated means in a manner for which it is not intended. The purpose of this FUP is to ensure the quality and availability of the service for all customers.

Use of Tripleblue AI Agents is considered excessive or unreasonable when it deviates significantly from the use that would reasonably be expected of an average business user, or when such use may compromise the proper operation and stability of the service. Some examples (non-exhaustive) of unreasonable usage include: automated mass requests to the AI outside of the provided API or interface, or continuous usage that interferes with processing capacity for other users.

If Tripleblue B.V. believes that the Customer's use of the service is excessive, unreasonable or in violation of the FUP, Tripleblue B.V. will draw the Customer's attention to this and request that the use be moderated or modified. If the Customer does not comply with this request and continues the excessive or improper use, Tripleblue B.V. reserves the right to temporarily or, in extreme cases, permanently restrict, suspend or terminate the Customer's access to Tripleblue AI Agents without prior further notice. In such an event, Tripleblue B.V. will not be liable for the consequences of such an intervention on the Client's business operations.

Use of Client's logo and credentials

Tripleblue B.V. receives the right to use the Client’s brands, trade names, and logos (collectively, the “Marks”). This right is non-transferable, worldwide, and non-exclusive, and applies only for performing the services under the Service Agreements. This right of use remains valid as long as the Service Agreements are in force. When using the Marks, Tripleblue B.V. must comply with the Client’s instructions.

As long as the contractual relationship between Tripleblue B.V. and the Client continues, Tripleblue B.V. may use the Client as a reference (for example on the website or in marketing materials) and use the Marks for that purpose. Materials already printed do not need to be destroyed after termination of the contractual relationship.

If a third party takes legal action against Tripleblue B.V. due to the use of the Marks, the Client will fully indemnify Tripleblue B.V. from all claims, including the costs of legal proceedings and reasonable legal assistance.

Tripleblue B.V. will remove any Mark from its website and marketing materials within seven business days after a written request from the Client.

Change of conditions

Tripleblue B.V. reserves the right to unilaterally amend or supplement these General Terms and Conditions. In case of material or significant amendments, Tripleblue will notify the Customer of the intended amendments at least 30 days in advance (e.g. by e-mail or via a notification on Tripleblue AI Agents), unless a shorter period is necessary due to a legal obligation or urgent circumstance. Changes of minor importance (for example textual corrections or adjustments due to changes in legislation) may be made with immediate effect; the most up-to-date version of the Terms and Conditions will always be available via Tripleblue B.V.'s website.

To the extent that Tripleblue B.V. adds new functionalities, add-ons or services to Tripleblue AI Agents, Tripleblue B.V. reserves the right to apply separate terms, conditions, limitations or fees to these new components, without this being deemed a significant change to the Agreement.

New functionalities are deemed not to be part of the original agreement, unless expressly agreed otherwise. The use of such functionalities by the Client shall constitute acceptance of the associated terms and conditions.

If the Customer does not wish to accept a proposed substantial amendment to the terms and conditions, it shall be entitled to terminate the Agreement in writing by the date on which the amended terms and conditions take effect. In that case the Customer must send a written notice of termination to Tripleblue B.V. before that effective date. Continued use of the Tripleblue AI Agents service after the effective date of the amended terms and conditions shall be deemed to be acceptance of those new terms and conditions.

Applicable law and disputes

These General Terms and Conditions, as well as all agreements between Tripleblue B.V. and Customer and all services resulting therefrom, shall be governed exclusively by Dutch law. Any disputes arising from this Agreement or these terms and conditions shall - insofar as not settled amicably by the parties - be submitted to the competent court in the Netherlands. In the first instance the competent court is the court in the district where Tripleblue B.V. has its registered office, unless another court would be competent by mandatory law. Both Tripleblue B.V. and the Principal shall make every effort to resolve disputes in good mutual consultation as much as possible before an appeal is made to the court.