Terms and conditions

It is very important that you read our terms and conditions - hereinafter referred to as the "Terms and Conditions" - carefully before using:

• the website www.triple.blue, agent.triple.blue or agent.twinq.nl 

• the 'AI Agents' product as integrated within the TwinQ VvE Software (TwinQ)

• An integration between an external software provider (e.g. Google Workspace / Microsoft 365)

The above are collectively referred to as "AI Agents. Your use of Tripleblue AI Agent implies your agreement to these terms and conditions including attachments. In this document, when you use the services of Tripleblue B.V., you are referred to as 'Client'. 

Our services

Tripleblue B.V. biedt via AI Agents een dynamische software oplossing ter ondersteuning van administratieve werkzaamheden en dagelijkse workflows binnen het beheer van vastgoed, waaronder van Verenigingen van Eigenaars (VvE’s). AI Agents automatiseert routinetaken met behulp van web technologie en kunstmatige intelligentie (AI), en stelt gebruikers in staat efficiënter te werken. Tripleblue B.V. is verantwoordelijk voor het leveren van AI Agents. Door het ondertekenen van een contract of het akkoord geven via de online registratie of activatie van uw account of gebruik te maken van AI Agents stemt u in met deze algemene voorwaarden. Tripleblue B.V. behoudt zich het recht voor om deze voorwaarden periodiek te herzien; de meest recente versie is bindend en gebruikers worden geadviseerd deze regelmatig te raadplegen. Het gebruik van AI Agents is strikt gebonden aan de voorwaarden en beperkingen in deze overeenkomst. AI Agents is bedoeld voor het aanbieden van de volgende diensten (hierna ‘diensten’ genoemd), maar niet uitgesloten tot:

• Answering questions based on own documents and data in TwinQ

• Processing of association documents and data in TwinQ

• Automating correspondence and workflows

• Instant assistance via chat

• Beantwoorden van vragen die gesteld worden aan de AI Agents

• Integration with Google Workspace / Microsoft 365 (optional).

• Verwerken van emails door de Email AI Agent 

Pilot / Trial Period

If desired, Tripleblue B.V. can offer new clients the opportunity to try out AI Agents free of charge, for example in the form of a one-time trial or demo account. This trial is intended to familiarize the Client with the service and the quality of the results generated. At the end of the trial period, continued use of the service will require registration of payment details and the Client will switch to a paid subscription under these terms and conditions.

If the Client and Tripleblue B.V. agree to share files outside of AI Agents in the context of a pilot (for example, by delivering documents by e-mail for trial processing, without creating an account), the following additional terms and conditions will apply:

• The Client warrants that all shared files have been legally obtained and permission has been obtained from all parties involved.

• Tripleblue B.V. accepts no liability for any consequences resulting from sharing or using these files outside of AI Agents.

Fees & Subscriptions

The AI Agents subscription is tailored to the actual usage per VvE within the TwinQ environment and there is a usage fee per activated Agent per VvE per year. An overview of the available subscription types, functionalities, included usage and associated fees are shared in the agreement.

Indexation and rate changes

Tripleblue B.V. reserves the right to adjust the rates of the AI Agents service. As a rule, rates may be indexed annually on January 1 based on the index figures published by the CBS. In addition, rates may be changed during the year based on business and commercial considerations. Rate changes will be communicated to the Client at least 30 days prior to the effective date of the new rates (e.g., via email or by notification within AI Agents).

Indien de Opdrachtgever niet akkoord gaat met een aangekondigde tariefwijziging, heeft hij het recht om de overeenkomst op te zeggen tegen het einde van de lopende contractperiode. De Opdrachtgever dient in dat geval vóór de ingangsdatum van de tariefwijziging schriftelijk bezwaar te maken. 

Duration and termination

The agreement for the AI Agents subscription is entered into for one calendar year and ends on December 31 of that year, starting on the date of signing the agreement. Without cancellation, the agreement is tacitly renewed for the following calendar year after the expiration of the term. The agreement cannot be terminated prematurely. Termination must be done in writing no later than October 31, with a notice period of two (2) months.

Termination must be in writing (preferably by e-mail) by the Client's authorized representative.

Tripleblue B.V. reserves the right to terminate the Agreement with immediate effect (in whole or in part) or to suspend the service if the Client materially fails to fulfill its obligations under this Agreement - for example, in case of serious violation of the terms of use, unlawful use of the service, repeated non-payment after demand for payment, or bankruptcy or suspension of payment of the Client. In such cases, Tripleblue B.V. shall not be liable for any damages resulting from the termination and any outstanding payment obligations of the Client shall remain unaffected.

Business use

AI Agents is uitsluitend bedoeld voor gebruik door zakelijke klanten (B2B). Door gebruik te maken van de dienst verklaart de Opdrachtgever dat hij/zij handelt in de uitoefening van een beroep of bedrijf en dus niet als consument. Gebruik van deze dienst door consumenten (particulieren) valt buiten de reikwijdte van deze overeenkomst en is niet toegestaan.

Corporate account and user management

Indien de Opdrachtgever na de eventuele pilotfase overgaat tot afname van de dienst, kan er voor een admin account worden opgezet binnen AI Agents. De Opdrachtgever is verantwoordelijk voor het beheer van dit account en de daaraan gekoppelde gebruikers. 

Het is niet toegestaan dat meerdere natuurlijke personen gebruikmaken van één en hetzelfde gebruikersaccount. Elk gebruikersaccount is persoonlijk en mag uitsluitend worden gebruikt door de persoon op wiens naam het account is geregistreerd. Tripleblue B.V. behoudt zich het recht voor om bij constatering van gedeeld gebruik de toegang tot het betreffende account tijdelijk of permanent te blokkeren, en/of aanvullende kosten in rekening te brengen conform het geldende tarief per gebruiker.

Evidence of shared use may include - but not be limited to:

• Multiple simultaneous active sessions from different devices or IP addresses;

• Login activity from geographically dispersed locations within a time frame that cannot reasonably represent a physical travel pattern;

• Behavioral patterns indicative of multi-person use (such as different interaction styles or rapidly changing input languages).

Tripleblue B.V. reserves the right to request additional verification steps or temporarily deny users access if shared use is suspected until the use is clarified.

The Client is responsible for the timely addition of authorized users and the removal or deactivation of users who should no longer have access (for example, when an employee leaves the company or no longer requires this service). Tripleblue B.V. is not responsible or liable for any consequences of (former) employees or unauthorized persons retaining access to the AI Agents due to the Client's failure to remove or deactivate their account in a timely manner.

All users added to the company account by the Client have in principle access to the functionalities and (to the extent applicable) the shared data within AI Agents of the Client. Tripleblue B.V. accepts no responsibility for damages or data breaches resulting from the fact that information within the company account is visible to other authorized users. It is therefore very important that the Client carefully manages access internally and allows only authorized persons to access the company account.

When registering for our services, customers must choose a password. Users are responsible for keeping their passwords confidential. It is not allowed to share login information, including username and password, with other natural persons, regardless of whether they are employed within the same organization.

Control and liability

Tripleblue B.V. makes the results and output generated by AI Agents available through the application in a way that can be reviewed and modified by the Client if desired. This gives the Client the opportunity to perform a final review before results are finally used or distributed. It is the Principal's responsibility to evaluate responses, documents or actions proposed by AI Agents for accuracy and suitability for the intended purpose before implementing or further communicating them.

De Opdrachtgever erkent dat het succesvol functioneren van AI Agents mede afhankelijk is van de informatie en gegevens die de Opdrachtgever zelf aanlevert of reeds binnen TwinQ of andere gekoppelde systemen (bijv. Outlook / Google Workspace) beschikbaar is. Tripleblue B.V. is niet aansprakelijk voor schade of verlies als gevolg van fouten, onjuistheden of onvolledige informatie die door de Opdrachtgever is verstrekt als input aan het systeem. De eindverantwoordelijkheid voor de juistheid en volledigheid van alle gegevens en door AI Agents gegenereerde resultaten ligt te allen tijde bij de Opdrachtgever.

In addition, the Client acknowledges that the output generated by AI Agents is based in part on generative AI models. Such models may contain errors or provide incomplete or incorrect information. Tripleblue B.V. makes no warranty as to the accuracy, completeness or usefulness of the answers, summaries, texts or other output generated by AI Agents. The use of AI Agents and reliance on the generated output is entirely at the Client's own risk. The Client shall conduct its own verification and further content review where necessary.

If the Client uses integrations that allow AI Agents to perform actions within external systems or platforms on behalf of the Client (such as, but not limited to, Google Workspace / Microsoft 365), the Client acknowledges that these actions take place under its own responsibility and at its own risk. Tripleblue B.V. in that case only provides the technical capability to execute such actions via automated links, based on the settings configured and data supplied by the Client.

Tripleblue B.V. can under no circumstances be held liable for the content, consequences or results of actions performed through such integrations by AI Agents on behalf of the Client. This includes (but is not limited to) sending emails, modifying or deleting data, communicating with third parties or performing actions in linked software. The Client remains fully responsible for controlling, approving and, where necessary, limiting the scope of these automated actions.

Tripleblue B.V. spant zich in om haar diensten naar beste vermogen en met zorg te leveren, maar biedt geen garantie op het bereiken van een bepaald resultaat. De verplichtingen van Tripleblue B.V. onder deze overeenkomst kwalificeren als inspanningsverplichtingen, geen resultaatverplichtingen. De Opdrachtgever erkent dat het gebruik van AI Agents niet automatisch leidt tot correcte of bruikbare uitkomsten voor een specifiek doel, en dat het eindresultaat mede afhankelijk is van factoren buiten de invloedssfeer van Tripleblue B.V., waaronder de door de Opdrachtgever aangeleverde gegevens, instellingen, context en interpretatie.

Tripleblue B.V. is jegens de Opdrachtgever uitsluitend aansprakelijk voor directe schade die het rechtstreekse gevolg is van een toerekenbare tekortkoming van Tripleblue B.V. in de nakoming van haar verplichtingen uit deze overeenkomst. De totale aansprakelijkheid van Tripleblue B.V. zal in alle gevallen beperkt zijn tot ten hoogste het bedrag dat de Opdrachtgever in de drie (3) maanden voorafgaand aan het schadeveroorzakende voorval aan Tripleblue B.V. heeft betaald voor de dienst. Tripleblue B.V. is niet aansprakelijk voor enige indirecte schade, gevolgschade, gederfde winst, gemiste besparingen, verlies van (bedrijfs)gegevens of schade door bedrijfsstagnatie of gemiste kansen van de Opdrachtgever, ongeacht de oorzaak.

The Client shall fully indemnify Tripleblue B.V. against all claims of third parties arising from the use of AI Agents by the Client in violation of this Agreement or from data entered or supplied by the Client. This includes - but is not limited to - claims due to infringement of intellectual property rights or privacy rights of third parties by the content or data provided by the Client, as well as claims arising from unlawful or improper use of the service by the Client. All reasonable costs (including court costs and costs of legal assistance) incurred by Tripleblue B.V. as a result of such claims shall be borne by Principal.

Refund Policy

Tripleblue B.V. believes it is important that new users have the opportunity to get acquainted with AI Agents and the quality of the results. For this reason, a no-obligation pilot or trial use may be offered prior to a paid subscription. Therefore, in principle, Tripleblue B.V. does not offer refunds based solely on dissatisfaction with or disappointing results of the service after the Client has entered into a paid subscription. The Client is expected to properly orient (possibly through a demo or pilot) on the functionality of AI Agents in advance.

In the event of a technical malfunction or error in the software, Tripleblue B.V. shall make every effort to remedy the problem and - if applicable - offer reasonable compensation (e.g. in the form of a restored service performance or compensation/credit for the undelivered service). The Customer shall report such failure without delay as soon as it is detected so that Tripleblue B.V. can take appropriate action.

For an annual subscription, there will be no full or partial refund of amounts paid in advance, nor discharge of payment obligations for the remaining term, in the event of early cancellation by the Client. 

Nor is a refund possible if the Client fails to terminate the subscription in a timely manner in accordance with the termination procedure set forth in these terms and conditions. In that case, the Client remains bound by the renewal and corresponding payment obligation for the new subscription period.

Privacy policy and data processing

Because Tripleblue B.V. takes the privacy of its customers very seriously, various organizational and technical measures have been taken to protect personal data. Personal data is processed by Tripleblue B.V. in accordance with the applicable privacy legislation and the Privacy Policy of Tripleblue B.V. Further details on how we handle personal data, what data we collect and for what purpose, can be found in our Privacy Statement (consult the privacy statement on our website).

Your content (user material)

Users are responsible for the files uploaded into TwinQ and processed with AI Agent. Files of the following nature are not allowed:

• Files containing information that encourages behavior that could be considered a criminal offense.

• Files without the right to use those files (e.g., copyrighted material).

• Files that are technically harmful to us or the services of others.

Tripleblue B.V. reserves the right to refuse, remove or not further process files and data if, in the opinion of Tripleblue B.V., they violate the above terms and conditions or are otherwise unlawful. Please note that the Client remains responsible for the content of the documents and data it uploads. Tripleblue B.V. does not actively monitor all uploads, but will adequately intervene in case of clear violation of the above rules.

Tripleblue B.V. behoudt eveneens het recht om geüploade informatie, waaronder maar niet beperkt tot documenten, gegevens, vectoren en overige door het systeem gegenereerde of verwerkte informatie, te bewaren wanneer een VvE overstapt van de ene beheerder naar een andere beheerder binnen het TwinQ platform. Deze gegevens kunnen in dat geval beschikbaar blijven om een correcte voortzetting van de dienstverlening aan de betreffende VvE te waarborgen.

Acceptable use of the service

The Client and its users shall use AI Agents only within the scope of what is agreed upon and reasonable. It is expressly forbidden to:

• Reverse engineering: De AI Agents-software of onderliggende technologie te decompileren, te hacken, na te bouwen of reverse engineeren.
  
  
  

• Unlawful Use: To use the Service for purposes that are unlawful, criminal, or otherwise in violation of applicable laws and regulations.
  
  
  

• Misbruik van accounts: Accounts, inloggegevens of toegangsrechten te delen met of overdragen aan derden zonder voorafgaande schriftelijke toestemming van Tripleblue B.V.. Evenmin mogen ongeautoriseerde derden toegang krijgen tot AI Agents via de accounts van de Opdrachtgever.
  
  
  

• Schade toebrengen aan de dienst: De dienst te gebruiken op een wijze die de integriteit, de prestaties of de veiligheid van AI Agents of de onderliggende infrastructuur in gevaar kan brengen. Dit omvat onder meer het uitvoeren van handelingen die de stabiliteit van AI Agents ondermijnen, het op geautomatiseerde of buitensporige wijze oproepen van functionaliteiten (anders dan binnen het normaal toegestane gebruik, of zoals geregeld in de Fair Use Policy), of het anderszins verstoren van de dienstverlening aan andere gebruikers of van de systemen van Tripleblue B.V. of derden.

Tripleblue B.V. reserves the right - if the Client or its users violate the above rules - to immediately and possibly permanently restrict, suspend or discontinue access to AI Agents. In such cases Tripleblue B.V. will inform the Client accordingly, stating the violation found. Restoration or reconnection will only take place if the Client has taken adequate measures to prevent further violations, this at the discretion of Tripleblue B.V.. Serious violations of the Terms of Use may be cause for immediate termination of the Agreement (see Duration and Termination).

Fair Use Policy

Tripleblue B.V. maintains a Fair Use Policy to ensure that Tripleblue AI Agents are used in a normal and workable manner. This policy helps prevent abuse, overloading and usage beyond agreed limits, so that the service remains fast and reliable for all customers.

The use of AI Agents may be considered excessive when it deviates from what is reasonable for an average business user, or when the use may affect the service for other customers. This may be the case, for example, when the Client performs more actions, automations or processing than the agreed limits within the chosen Agent product, or when technical means are used to send large numbers of requests simultaneously.

When the usage structurally exceeds the included or agreed usage limits, or when there is improper use, Tripleblue B.V. will inform the Client with a request to adjust the usage. In most cases this can be solved by limiting the use or by extending the subscription to an appropriate level.

If usage is not changed after a warning and the service is unreasonably burdened as a result, Tripleblue B.V. reserves the right to temporarily restrict access or, in exceptional situations, to suspend or terminate access. In that case Tripleblue B.V. is not liable for any consequences for the Customer's business operations.

Tripleblue reserves the right to charge additional fees in the event of structural overage or abuse, and to adjust usage limits, credit structure or terms and conditions in the future, provided the Customer is informed in a timely manner.

Use of Client's logo and credentials

Tripleblue B.V. receives the right to use the Client’s brands, trade names, and logos (collectively, the “Marks”). This right is non-transferable, worldwide, and non-exclusive, and applies only for performing the services under the Service Agreements. This right of use remains valid as long as the Service Agreements are in force. When using the Marks, Tripleblue B.V. must comply with the Client’s instructions.

As long as the contractual relationship between Tripleblue B.V. and the Client continues, Tripleblue B.V. may use the Client as a reference (for example on the website or in marketing materials) and use the Marks for that purpose. Materials already printed do not need to be destroyed after termination of the contractual relationship.

If a third party takes legal action against Tripleblue B.V. due to the use of the Marks, the Client will fully indemnify Tripleblue B.V. from all claims, including the costs of legal proceedings and reasonable legal assistance.

Tripleblue B.V. will remove any Mark from its website and marketing materials within seven business days after a written request from the Client.

Change of conditions

Tripleblue B.V. reserves the right to amend or supplement these General Terms and Conditions unilaterally. In case of material or significant amendments, Tripleblue will notify the Customer of the intended amendments at least 30 days in advance (e.g. by e-mail or via a notification on AI Agents), unless a shorter period is necessary due to a legal obligation or urgent circumstance. Changes of minor importance (e.g. textual corrections or adjustments due to changes in legislation) may be made with immediate effect; the most up-to-date version of the Terms and Conditions will always be available via Tripleblue B.V.'s website.

To the extent Tripleblue B.V. adds new functionalities, add-ons or services to AI Agents, Tripleblue B.V. reserves the right to apply separate terms, conditions, limitations or fees to these new components, without this being considered a significant change to the Agreement.

New functionalities are deemed not to be part of the original agreement, unless expressly agreed otherwise. The use of such functionalities by the Client shall constitute acceptance of the associated terms and conditions.

If the Customer does not wish to accept a proposed substantial amendment to the terms and conditions, it shall be entitled to terminate the Agreement in writing by the date on which the amended terms and conditions take effect. In that case the Customer must send a written notice of termination to Tripleblue B.V. before that effective date. Continued use of the AI Agents service after the effective date of the amended terms and conditions shall be deemed to be acceptance of those new terms and conditions.

Applicable law and disputes

These General Terms and Conditions, as well as all agreements between Tripleblue B.V. and Customer and all services resulting therefrom, shall be governed exclusively by Dutch law. Any disputes arising from this Agreement or these terms and conditions shall - insofar as not settled amicably by the parties - be submitted to the competent court in the Netherlands. In the first instance the competent court is the court in the district where Tripleblue B.V. has its registered office, unless another court would be competent by mandatory law. Both Tripleblue B.V. and the Principal shall make every effort to resolve disputes in good mutual consultation as much as possible before an appeal is made to the court.